Need to make a claim?

We understand how upsetting and stressful it can be when you need to make an insurance claim, so we've made the process as easy as we can.

Submitting your claim is simple and online, just follow the steps below.

What to do first

Please contact your vet or the relevant authorities if your pet becomes unwell or an incident occurs.

Once you have followed their advice, please follow the steps below to make an online claim.

Make a claim:

Veterinary Fees Online Claim Form
xx Online Claim Form (xx)
xx Online Claim Form (xx)
xx Online Claim Form (xx)
xx Online Claim Form (xx)
xx Online Claim Form (xx)
xx Online Claim Form (xx)
xx Online Claim Form (xx)

Veterinary Fees Online Claim Form

This form is for Cat, Dog, Horse & Exotic Policies
Claims are to be submitted by the policyholder only

How your claim will be paid:

  • If you have elected to pay your premium by direct debit, your benefits will be paid directly into your nominated bank account.
  • If you pay your policy other than by Direct Debit, please add your bank account details in the payment options section on this claim form. If you leave the payment section blank, this may delay the processing of your claim. Please note, we can only pay benefits to the policyholder(s).
  • If you want us to pay your vet, please nominate this in the section ‘payment options’. Please note, this option is only available, if all parties involved consent to this payment option.
Telephone: 01444 708840

We're here to help you along the way

If you would like to speak to our Customer Support Team or if you have a question please: