Careers with Us

Insurance Executive

Job Description

Job Title: Insurance Executive
Job Type: Permanent / Full Time
Hours of Work: 37.5 hours per week
Location: Office based – Haywards Heath, West Sussex
Reports to: Team Leader

Job Overview & Responsibilities

Do you work in insurance and looking for a new challenge?

We are pet and pet business insurance providers and looking for a fantastic individual to join our team and to grow, expand and develop their skills as we launch and develop our brands across the UK and Europe.

This is a varied role that includes sales, customer service and administration.

• Answer and resolve customer queries and demonstrate ownership of the task
• General policy administration
• Pro-actively follow up insurance enquiries to convert to an insurance policy
• Ensure customer satisfaction is exceeded
• Produce high quality documentation and maintain records on our systems
• Comprehensive knowledge and understanding of the company products
• Identify trends and areas for improvement with a solution-based attitude
• Share knowledge and expertise with colleagues
• Ensure company and regulatory policies are complied with
• Undertake regular learning and development in line with company and FCA requirements

Skills & Experience:

• A minimum of 3 years of experience within an insurance industry role
• A minimum of 3 years experience in a customer facing / support role
• Good general education, including GCSE’s (or equivalent) in English and Maths
• A CII qualification (desired but not essential)
• Customer focussed
• Strong verbal and written communication skills
• Positive ‘can do’ attitude
• Team player
• High attention to detail
• Excellent prioritisation and time management skills
• Competent with ICT and keen to learn and develop new systems
• A love of pets

Company Overview

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!

Customer Service Executive

Job Description

Job Title: Customer Service Executive
Job Type: Permanent / Full Time
Hours of Work: 37.5 hours per week
Location: Office based – Haywards Heath, West Sussex
Reports to: Team Leader

Job Overview & Responsibilities

Looking for a new challenge?
A challenge that includes a daily mix of customer service, sales and administration?

An exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe.

This is a varied role that includes sales, customer service and administration.

• Answer and resolve customer queries and demonstrate ownership of the task
• General policy administration
• Pro-actively follow up insurance enquiries to convert to an insurance policy
• Ensure customer satisfaction is exceeded
• Produce high quality documentation and maintain records on our systems
• Comprehensive knowledge and understanding of the company products
• Identify trends and areas for improvement with a solution-based attitude
• Share knowledge and expertise with colleagues
• Ensure company and regulatory policies are complied with
• Undertake regular learning and development in line with company and FCA requirements

Skills & Experience:

Experience within a customer facing / support role

• Good general education, including GCSE’s (or equivalent) in English and Maths.
• Customer focussed – a passion for customer service and exceeding expectations
• Strong verbal and written communication skills
• Positive ‘can do’ attitude
• Team player
• High attention to detail
• Excellent prioritisation and time management skills
• Competent with ICT and keen to learn and develop new systems
• A love of pets

Company Overview

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!